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FAQs

Why are certified organic ingredients better for my skin?

Your skin is the body's largest organ and semi-porous, meaning it absorbs whatever you put on it. So it only makes sense to apply the finest ingredients available - and it doesn't get better than cold-processed certified organic ingredients.

Certified organic ingredients do not contain any GMOs and are superior as they are grown without the use of chemical fertilizers, pesticides, or other artificial chemicals so they stay pure from seed to bottle.

Be wary of companies that claim natural or organic as these terms are not regulated and companies can get away with selling 'natural' products with as little as 1% natural ingredients.

Why are cold-processed skincare products better for skin?

Cold-processing our ingredients is incredibly beneficial for skin as it ensures all the nutrients are delivered intact to the skin. Other companies use heat and harsh chemicals during production that damages and denatures the ingredients. This then reduces the effectiveness of the ingredients.

We patiently cure each batch by hand in a process that can take up to 6 weeks to carefully extract the nutrients without damaging their delicate natural properties.

If artificial chemicals are so bad, why do all the major companies use them?

Simply put, it's cheaper, it's faster and gives products a long shelf-life. It has almost nothing to do with it making the product better or safer for your skin. These artificial ingredients have been linked to numerous forms of skin irritation, birth defects and even cancer and directly counters the benefits the natural ingredients are meant to have in the first place.

After going through an era of mass production and industrialisation, leading skincare organisations are now slowly shifting back to more natural and organic ingredients due to their superior properties.

But remember this isn't because they've suddenly grown a conscience - it's because there is growing scientific evidence of the harmful effects these chemicals have and what better- informed consumers are demanding.

Does skin really absorb harmful chemicals?

A study published in the American Journal of Public Health looked into the skin’s absorption rates of chemicals found in drinking water and found that the skin absorbed an average of 64% of total contaminant dosage. Other studies found the face to be several times more permeable than the rest of the body, which is where most skincare products are applied. There is even a peer-reviewed study that showed 100% absorption for fragrance ingredients.

It's clear that what we use on our skin ends up inside our bodies. If the products you use contain harmful ingredients with harsh toxic chemicals, fragrances and colors they will make their way into your system - which is what the majority of mainstream companies do.  

We recommend you reduce your exposure to toxins and other harmful chemicals as much as possible and avoid products and ingredients that upset your body's natural state. There really isn’t any doubt that going organic is the best way to nourish your skin.

Are your ingredients certified organic?

We source and use ingredients from suppliers who are certified by Lacon. Lacon is directly accredited by USDA (United States Department of Agriculture) for inspection and certification based on US-NOP (National Organic Programme) standards. In India they work with the APEDA (Agricultural and Processed Products Export Development Authority), Ministry of Commerce, Government of India, on behalf of NAB (National Accreditation Board), and under the National Programme for Organic Production (NPOP). The NPOP (National Program for Organic Production) agreement covers all USDA organic products produced in India and is certified by an Indian government-accredited certifying agent. Learn more.

What's the difference between natural and organic ingredients?

'Natural' is often assumed to be the same as organic and that it is minimally processed. However, in the US, neither the FDA or USDA have any rules or regulations on products labelled 'natural'.

There is even a difference between the term organic and certified organic which is far more heavily regulated.

We use certified organic ingredients because only they guarantee no toxic synthetic pesticides, herbicides, or chemical NPK fertilizers are used in production.

What's the difference between Cold-pressed and Cold-processed?

Cold-pressed refers to ingredients that are extracted using a press machine. Cold-processed refers to what is done with the raw ingredients when making a cosmetic or skincare product.

Cold-pressed is undoubtedly a superior way of extracting ingredients as there is no heat or chemicals involved - however, be sure to check how the ingredients are then processed. They are often bundled with other artificial chemicals or heat-treated with a mixture of other chemicals, meaning they lose a lot of their beneficial properties.

Do you use chemical preservatives?

No. We use a specially formulated blend of oils extracted from Turmeric, Clove, Lemongrass and Sesame to ensure our products remains stable during its lifespan. They have natural properties that are anti-microbial, antibacterial, antiviral and anti-fungal. As it is a freshly made organic product we would recommend keeping the products out of direct sunlight and do not over expose to heat.

What is saponification?

Saponification is the process where oils are turned to a soap-like state using alkaline salt also known as caustic lye. It is an ancient process traced back to Ancient Roman times around 2500 - 2800 BC.

Whilst the lye can be a strong irritant on the skin if applied directly, the truth is there is no lye in the final product. It all reacts with the oils to form soap and glycerin. The reaction between the different oils and the lye is also what produces the light and gentle lather in our products.

Once the saponification process is complete we add the essential oils, demineralized water and plant extracts to perfectly balance the PH and concentration levels for the final product.

What is emulsification?

An emulsion is a mixture of two liquids that would not normally mix such as water and oil. Emulsifiers make it possible for water and oil to become finely dispersed in each other for creating lotions and creams.

Many sources for emulsifiers are derived from pig fats. Current regulations do not require companies to state the source of the emulsifier only the type of emulsifier used which can be disguised under complex scientific jargon.

Thankfully we only use emulsifiers that are approved by eco-cert and other certified organic bodies and are 100% cruelty-free and vegan. We derive our emulsifiers from plant oils and natural minerals.

What is your shipping and returns policy?

We offer a industry leading 60-day guarantee on ALL of our products. That's because we want you to take your time to experience all the benefits without any pressure or worry.

If you are dissatisfied for any reason, just drop us an email and we will try and resolve the matter as quickly as possible. Full details of our terms and conditions are available here.

See our Shipping and Return FAQ page here.

If there is anything else you'd like us to know, just get in touch via the contact page.