Questions, answered clearly

We offer an industry-leading 60-day money-back guarantee on ALL of our products. Take your time to experience the benefits. If you are dissatisfied for any reason, email us and we will resolve it quickly. Full details are on our terms and conditions page.

Most US orders are processed quickly and typically arrive within standard carrier timeframes. You will receive tracking once your order ships. International delivery times vary by destination.

Email info@claylotus.com with your order details and what went wrong. Our team will guide you through a simple return or replacement under the 60-day guarantee.

Yes — where available at checkout. Duties and taxes may apply depending on your country. Contact us before ordering if you need help confirming delivery to your region.

Natural ingredients generally contain fewer harsh chemicals, are rich in nutrients, and are often more biocompatible — which can mean less irritation. They also tend to be more environmentally considerate. Even natural ingredients can cause sensitivity for some people, so patch-testing is recommended.

They are cheaper, faster to manufacture and extend shelf life. That has almost nothing to do with making a product better or safer for skin. After decades of industrial skincare, more brands — including Clay Lotus — are returning to plant-based, thoughtfully made formulas.

Research published in the American Journal of Public Health found skin absorbed an average of 64% of certain contaminant dosages from water. Other studies show the face can be several times more permeable than the rest of the body. Fragrance ingredients have even been shown at 100% absorption in peer-reviewed work. What you put on skin can matter — which is why we keep formulas clean and plant-led.

We use a mix of natural and certified organic ingredients. Our organic inputs come from suppliers certified by Lacon, accredited for USDA / US-NOP standards, with NPOP coverage for products produced in India. We prefer certified organic wherever it strengthens purity and traceability.

In the US, “natural” is not tightly regulated by the FDA or USDA. When we say natural, we mean plant-derived, non-GMO, non-synthetic and free from harsh chemical fillers. “Certified organic” is more strictly controlled and is our preference whenever possible.

Yes. Our formulas are plant-based and cruelty-free. We use eco-cert approved emulsifiers from plant oils and minerals — never animal-derived fillers disguised behind jargon.

Saponification is traditional soap-making: plant butters, fats and oils react with alkaline salt (lye) to create soap and glycerin. There is no leftover lye in the finished product. After saponification we add essential oils, demineralised water and plant extracts to balance the formula for gentle daily use.

Emulsifiers help oil and water stay finely dispersed so lotions feel smooth and stable. Many commercial emulsifiers can come from animal fats without clear labelling. We only use plant-mineral emulsifiers approved by eco-cert and similar organic bodies — vegan and cruelty-free.

No. Our cleansers are crafted to cleanse thoroughly while respecting the skin’s natural balance — supporting clarity, calm or hydration depending on the range, without harsh detergent-style stripping.

Skin responds best to a simple, consistent routine. The cleanser prepares and clarifies; the lotion follows with targeted hydration and botanical support. Together they cover the day without a complicated 10-step regimen.

Start with the Purifying range for active blemishes, redness and troubled skin. Add or switch toward Clarifying when oil, shine, blackheads and congestion are the bigger issue. Both are all-natural and designed for breakout-prone complexions.

Our hydrating cleanser and lotion are formulated to replenish moisture and support the barrier with lightweight, lasting hydration — without a heavy, greasy finish.

Yes — our Serenity-style cleansing and lotion approach focuses on gentle botanicals and lasting comfort. Always patch-test new products if your skin is highly reactive.

Most customers use cleanser morning and/or evening, then follow with lotion. Adjust to how your skin feels — consistency matters more than complexity.

Usually yes. Keep actives simple at first so you can see how your skin responds. If you use prescription treatments, introduce Clay Lotus gradually and speak with your clinician if unsure.